All grievances for buyers are now logged in an easy to use form, which allows the team to capture all the relevant information and it gives you as the buyer a record and timestamp for knowing the grievance has been raised properly, especially for claims that require you as a buyer to inform us of issues within a set time period.
We recommend using this to raise any issues with vehicles in the new system so the team can process it effectively.
Firstly, locate the 'Raise a Compliant' option in the MyG3 menu in the top right hand corner or alternatively in the footer of the page there is a 'Raise a Vehicle Concern' - please note for all options you must be logged in as we can then attach the concern to a vehicle you have purchased. Please ensure you know the vehicle registration and have your invoice to hand.
Using the Complaint/grievance Form
From here you will be directed to the form to begin the procedure. Firstly select the relevant type of complaint you are looking to raise - assured claim, missed damage, missing documents etc - which will determine some of the follow up question we will require.
Then follow the steps, one by one until you have completed all the information required in order for us to process the complaint effectively - including your preferred solution for us to discuss.
Once the grievance is complete, one of the team will aim to respond to you within 48hrs (this can be extended in busier times - hence the importance of your timestamp of raising the complaint giving you a 'start time')